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Case Managers

Updated: Aug 5, 2022

Reach Out is Hiring a Case Manager

About Reach Out Cameroon

Reach Out NGO is a local, woman-led not-for-profit organization, headquartered in Buea, in the South-West Region of Cameroon.

Our aim is to improve the lives of the most vulnerable people using a community-centered approach. We have ongoing projects in Cameroon, in North-East Nigeria and the Kivu region of the Democratic Republic of Congo. Reach Out operates through3 main programmatic areas;

Health: Being the pioneer department of the organization, the health department strives to ensure that communities adopt a positive and health-seeking behavior for improved quality of life. It also seeks to increase access to essential needs (medical, nutritional, and psychosocial support), for women, children, vulnerable persons, and remote communities.

Human Rights and Governance: The Human Rights and Governance Department’s key focus is on rights advocacy for women and children, peacebuilding and mediation, activism against gender-based violence using conflict-sensitive and survivor-centered approaches, protection, and the rule of law. It The department also emphasizes on organizational capacity strengthening and support for local governance and regional and local authorities, youth empowerment and engagement in civic responsibility while promoting positive masculinities and human rights monitoring.

Wealth Creation: The Wealth Creation Department of Reach Out Cameroon has the main goal to improve household incomes of vulnerable women through the establishment of micro-projects, sustainable agriculture and micro-credit operations so that beneficiaries are self-reliant in their communities. Generally, beneficiaries include: school dropout, single mothers, internally displaced women, persons living with HIV and persons living with disabilities

Job Description

Reach Out Cameroon is looking for a Case Manager for its Peace House, within the framework of the project titled “Promoting WPS through a culture of Peace and Social Cohesion in Cameroon” funded by Peace and Stabilization Operations Program (PSOP), Global Affairs Canada. The project aims to increase the participation of grassroots women and young adult women from 40 conflict-affected communities of the North-West, South-West, Littoral, and West Regions of Cameroon in peacebuilding initiatives at community, regional and national levels.


The Case Manager will work under the supervision of the Peace House Coordinator.

Scope of the Project

The project will cover 40 communities of the North West, South West, Littoral and West Regions.

Employment Duration

The employment will run for 20 months starting from November 1st, 2022 to June 30th, 2024.

Key Responsibilities

-Provide direct support and care for adult survivors and age-appropriate specialized support and care for adolescent, male and girl child survivors, including counseling and case management.

-Ensure proper management to ensure that survivors from more rural and underserved areas

can access information about service provision and what action can be taken to facilitate their ability to receive services in a timely fashion.

-Ensure all documentations on reported cases and referrals made are updated, accurate, organized and well maintained.

-Ensure proper documentation of reported incidences through utilization of the information management system, case intake, case action plans, follow up and other case management forms appropriately.

-Work with stakeholders to develop and strengthen referral networks and monitor the implementation of the referral pathway to improve survivors’ access to confidential and safe services in a timely manner to meet survivors’ needs.

-Develop and support the implementation of a series of age-appropriate group, emotional and social support activities for women and girls, with an emphasis on meeting the needs of survivors of GBV and strengthening support networks among women and girls.

-Prepare and submit weekly & monthly reports as required, and incorporate line managers’ feedback in a timely manner, including information related to survivor non-identifying data, services provided, follow-up visits, referrals to other service providers and awareness activities conducted.

-Follow GBV guiding principles of respect, confidentiality, and safety/security and non-discrimination while providing services.

Qualification and Skills

-Bachelor’s degree in Social Work, Social Sciences, Psychology, Counselling or any related field.

-Experience working with women and girls in the direct provision of counselling and Psychosocial Support to survivors of Gender-Based Violence with a reputable organization, including experience counselling survivors of abuse or violence.

-Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, backgrounds, and diversity.

-Minimum of 2 years’ experience in the direct provision of counselling and Psychosocial Support to survivors of gender-based violence.

- Ability to maintain confidentiality and respect for survivors always is essential.

- Clear understanding of gender inequality, and issues surrounding violence against women and girls.

-Strong communication and facilitation skills.

- Excellent organizational and time management skills.

-A license, certification or registration as a Case Manager will be an added advantage.

How to Apply

Interested candidates should send their CV with at least 2 references and a Cover letter to the email: on or before Wednesday, 7th September, 2022. Incomplete applications or applications after the deadline will not be accepted.

Female applicants are highly encouraged to apply.

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